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FAQ for Residents
How do I apply?
Apply online or call (757) 500‑2737. Have ID, income verification, and household details.
Is there a waitlist?
Yes. Eligible applicants are contacted as units become available.
How can I pay rent?
Online via Rental Portal, by mail, or in person.
When is rent due?
1st of each month; late fees after grace period per lease.
How do I request repairs?
Non‑emergencies via Maintenance Portal. Emergencies call (757) 500‑2753.
What counts as an emergency?
No heat in winter, plumbing leaks/flooding, electrical hazards, broken entry locks, gas smell.
Who qualifies?
Based on income, household size, and in some cases veteran status or disability. Program‑specific guidelines apply.
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