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It is one of the most beautiful compensations
of this life that no man can sincerely try to help another
without helping himself.
~ Ralph Waldo Emerson |
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Purpose of This Notice
ServicePoint is a centralized case management system that allows
authorized participating agency personnel located in Virginia
Beach, VA to collect client data, produce statistical reports,
and share information with select partner agencies if a signed “release
of information” form is signed by the client. This notice
tells you about how we use and disclose your private personal
information. It tells you about your rights and our responsibilities
to protect the privacy of your private personal information.
It also tells you how to notify us, or the U.S. Department of
Housing and Urban Development if you believe that we have violated
any of your rights or any of our responsibilities.
We are required by law to maintain the privacy of your private
personal information. We must follow the terms of this notice
that are currently in effect.
We reserve the right to change this Notice at any time. This
Notice is not a legal contract. If this notice is changed, a
copy of the revised notice will be available upon request or
posted at our location or on our website.
You may request a copy of our notice at any time. For more information
about our privacy practices, or for additional copies of this
notice, please contact us using the information listed at the
end of this notice.
How We Use or Disclose Your
Private Personal Information -
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To Provide Services
We will use private personal information about you to provide
you with services. We may share this information with members
of our staff who are assisting you.
For Administrative Operations
We may use or disclose your private personal information for
operational purposes. For example, we may use your private personal
information to evaluate our services, including the performance
of our staff in providing assistance to you. We may also use
this information to learn how to continually improve the quality
and effectiveness of the services that we provide to you.
Uses or Disclosures That Are
Required or Permitted by Law -
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For Administrative Functions - We may use or disclose
your protected personal information to carry out the administrative
functions of our office.
Academic Research Purposes - We may use or disclose protected
personal information to individuals performing academic research
who have a formal relationship with ServicePoint. Required
by Law – We may use or disclose medical information about
you when we are required to do so by law.
Public Health Activities - We may disclose private personal information
about you if the HMIS user or developer, in good faith, believes
that the use or disclosure is necessary to prevent or lessen
a serious and imminent threat to the health or safety of a person
or the public and is made to a person or persons reasonably able
to prevent or lessen the threat, including the target of the
threat.
Victims of Abuse, Neglect or Domestic Violence - We may disclose
private personal information about you to a government agency
if we believe you are the victim of abuse, neglect or domestic
violence.
Legal Activities - We may disclose private personal information
about you in response to a court proceeding. We may also disclose
private personal information about you in response to a subpoena
or other legal process.
Disclosures for Law Enforcement Purposes - We may disclose private
personal information about you to law enforcement officials for
law enforcement purposes:
~As required by law.
~In response to a court order, subpoena or other legal proceeding.
~To identify or locate a suspect, fugitive, material witness
or missing person.
~When information is requested about an actual or suspected victim
of a crime.
~To report a death as a result of possible criminal conduct.
~To investigate allegations of misconduct that may have occurred
on our premises
~To report a crime in emergency circumstances.
Funeral Directors, Coroners and Medical Examiners - We may disclose
protected personal information about you as necessary to allow
these individuals to carry out their responsibilities.
National Security and Intelligence - We may disclose protected
personal information about you to authorized federal officials
for national security and intelligence activities.
Protective Services for the President and Others - We may use
protected personal information about you to authorized federal
officials for the provision of protective services to the President
of the United States or other foreign heads of state.
Uses or Disclosures That Require
Your Authorization -
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Other uses and disclosures will be made only with your
written authorization. You may cancel an authorization at any time by
notifying your Case Manager in writing of your desire to cancel
it. If you cancel an authorization it will not have any affect
on information that we have already disclosed. Examples of uses
or disclosures that may require your written authorization include
the following:
~ A request to provide your private personal information to an
attorney for use in a civil law suit.
Your Rights -
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The information contained in your record maintained by VBCDC
is the physical property of VBCDC. The information in it belongs
to you. You have the following rights:
Right to Request Restrictions - You have the right to ask us
not to use or disclose your private personal information for
a particular reason related to our services or our operations.
That request must be made in writing to your Case Manager. We
do not have to agree to your request. If we agree to your request,
we must keep the agreement. Either you or the VBCDC can stop
a restriction at any time.
Right to Inspect and Copy Your Protected Personal Information - You have the right to request to inspect and obtain a copy
of your private personal information. You must submit your request
in writing to our Complaint Officer. If you request a copy of
the information or we provide you with a summary of the information,
we may charge a fee for the costs of copying, summarizing, and/or
mailing it to you.
If we agree to your request we will tell you. We may deny your
request under certain limited circumstances. If your request
is denied, we will let you know in writing and you may be able
to request a review of our denial.
Right to Request Amendments to Your Protected Personal
Information - You have the right to request that we correct your private
personal information. If you believe that any private personal
information in your record is incorrect or that important information
is missing, you must submit your request for an amendment in
writing to our Complaint Officer.
We do not have to agree to your request. If we deny your request
we will tell you why. You have the right to submit a statement
disagreeing with our decision.
Right To Obtain a Copy of the Notice - You have the right to
request and get a paper copy of this notice and any revisions
we make to the notice at any time.
Complaints -
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You have the right to complain to us and to the United States
Secretary of Housing and Urban Development if you believe we
have violated your privacy rights. There is no risk in filing
a complaint.
If you are concerned that we may have violated your privacy rights,
you disagree with a decision we made about access to your private
personal information or in response to a request you made to
amend or restrict the use or disclosure of your private personal
information, or have us communicate with you by alternative means
or at alternative locations, you may complain to us using the
contact information listed in this notice.
To file a complaint with us, contact by phone or by mail:
Complaint Officer: Sharon Shoff, Community Development Administrator
System Administrator, Virginia Beach ServicePoint
Virginia Beach Community Development Corporation
2700 International Parkway, Suite 300, Virginia Beach, VA 23452
Phone: (757) 463-9516
Questions and Information
If you have any questions or want more information about this
Notice of Privacy Practices, please contact:
Sharon Shoff, Community Development Administrator
Virginia Beach Community Development Corporation
A written request for information is defined under the Your Rights
section of this notice. Complaints or questions may be made by
phone or in writing.
We support your right to protect the privacy of medical information.
We will not retaliate in any way if you choose to file a complaint
with us.
Download
HMIS Privacy Notice.DOC / Download HMIS Privacy Notice.PDF
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