Purpose of This Notice
ServicePoint is a centralized case management system that allows
authorized participating agency personnel located in Virginia Beach,
VA to collect client data, produce statistical reports, and share
information with select partner agencies if a signed “release of
information” form is signed by the client.
This notice tells you about how we use and disclose your private
personal information. It tells you about your rights and our
responsibilities to protect the privacy of your private personal
information. It also tells you how to notify us, or the U.S.
Department of Housing and Urban Development if you believe that
we have violated any of your rights or any of our responsibilities.
We are required by law to maintain the privacy of your private
personal information. We must follow the terms of this notice
that are currently in effect.
We reserve the right to change this Notice at any time. This
Notice is not a legal contract. If this notice is changed, a
copy of the revised notice will be available upon request or
posted at our location or on our website.
You may request a copy of our notice at any time. For more
information about our privacy practices, or for additional
copies of this
notice, please contact us using the information listed at the
end of this notice.
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How
We Use or Disclose Your Private Personal Information |
To Provide Services
We will use private personal information about you to provide you
with services. We may share this information with members of our
staff who are assisting you.
For Administrative Operations
We may use or disclose your private personal information for
operational purposes. For example, we may use your private
personal information to evaluate our services, including
the performance of our staff in providing assistance to you.
We
may also use this information to learn how to continually
improve the quality and effectiveness of the services that
we provide
to you.
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Uses or Disclosures That Are Required
or Permitted by Law |
For
Administrative Functions - We may use or disclose your protected
personal information to carry out the administrative functions
of our office.
Academic
Research Purposes - We may use or disclose protected personal information
to individuals performing academic research who have a formal relationship
with ServicePoint.
Required by Law – We may use or disclose medical
information about you when we are required to do so by law.
Public Health Activities - We may disclose private
personal information about you if the HMIS user or developer,
in good faith, believes
that the use or disclosure is necessary to prevent or lessen
a serious and imminent threat to the health or safety of a
person
or the public and is made to a person or persons reasonably able
to prevent or lessen the threat, including the target of the
threat.
Victims of Abuse, Neglect or Domestic Violence -
We may disclose private personal information about you to a government
agency if
we believe you are the victim of abuse, neglect or domestic violence.
Legal Activities - We may disclose private personal
information about you in response to a court proceeding. We may
also disclose
private personal information about you in response to a subpoena
or other legal process.
Disclosures for Law Enforcement Purposes - We
may disclose private personal information about you to law enforcement
officials for
law enforcement purposes:
 As
required by law.
In
response to a court order, subpoena or other legal proceeding.
To
identify or locate a suspect, fugitive, material witness or missing person.
When
information is requested about an actual or suspected victim of a crime.
To
report a death as a result of possible criminal conduct.
To
investigate allegations of misconduct that may have occurred on our premises
To
report a crime in emergency circumstances.
Funeral Directors, Coroners and Medical Examiners - We may disclose
protected personal information about you as necessary to allow
these individuals to carry out their responsibilities.
National Security and Intelligence - We may disclose protected
personal information about you to authorized federal officials
for national security and intelligence activities.
Protective Services for the President and Others - We may use
protected personal information about you to authorized federal
officials for the provision of protective services to the President
of the United States or other foreign heads of state.
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Uses or Disclosures That Require
Your Authorization |
Other uses and disclosures will be made only with
your written authorization. You may cancel an authorization at any
time by notifying your Case Manager in writing of your desire to
cancel it. If you cancel an authorization it will not have any affect
on information that we have already disclosed. Examples of uses or
disclosures that may require your written authorization include the
following:
A
request to provide your private personal information to an attorney
for use
in a civil law suit.
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The information contained in your record maintained
by VBCDC is the physical property of VBCDC. The information in it
belongs to you. You have the following rights:
Right to Request Restrictions - You have the right to ask us not
to use or disclose your private personal information for a particular
reason related to our services or our operations. That request must
be made in writing to your Case Manager. We do not have to agree
to your request. If we agree to your request, we must keep the agreement.
Either you or the VBCDC can stop a restriction at any time.
Right to Inspect and Copy Your Protected Personal Information -
You have the right to request to inspect and obtain a copy of your
private
personal information. You must submit your request in writing to
our Complaint Officer. If you request a copy of the information or
we provide you with a summary of the information, we may charge a
fee for the costs of copying, summarizing, and/or mailing it to you.
If we agree to your request we will tell you. We may deny your request
under certain limited circumstances. If your request is denied, we
will let you know in writing and you may be able to request a review
of our denial.
Right to Request Amendments to Your Protected Personal Information -
You have the right to request that we correct your private personal
information. If you believe that any private personal information
in your record is incorrect or that important information is missing,
you must submit your request for an amendment in writing to our Complaint
Officer.
We do not have to agree to your request. If we deny your request
we will tell you why. You have the right to submit a statement disagreeing
with our decision.
Right To Obtain a Copy of the Notice - You have
the right to request and get a paper copy of this notice and any
revisions we make to
the notice at any time. |
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You have the right to complain to us and to the United
States Secretary of Housing and Urban Development if you believe
we have violated your privacy rights. There is no risk in filing
a complaint.
If you are concerned that we may have violated your privacy rights,
you disagree with a decision we made about access to your private
personal information or in response to a request you made to amend
or restrict the use or disclosure of your private personal information,
or have us communicate with you by alternative means or at alternative
locations, you may complain to us using the contact information listed
in this notice.
To file a complaint with us, contact by phone or by mail:
Complaint Officer: Sharon Shoff, Community Development Administrator
System Administrator, Virginia Beach ServicePoint
Virginia Beach Community Development Corporation
2700 International Parkway, Suite 300, Virginia Beach, VA 23452
Phone: (757) 463-9516
Questions and Information
If you have any questions or want more information about this Notice of Privacy
Practices, please contact:
Sharon Shoff, Community Development Administrator
Virginia Beach Community Development Corporation
A written request for information is defined under the Your Rights section of
this notice. Complaints or questions may be made by phone or in writing.
We support your right to protect the privacy of medical information. We will
not retaliate in any way if you choose to file a complaint with us. |
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